Shipping Policy
Shipping Rates
Free standard shipping on orders of US$99 or more.
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| Destination | Shipping Method | Estimated Delivery | Orders US$99+ | Orders Under US$99 |
|---|---|---|---|---|
| United States | Standard Shipping | 5–9 business days | Free | US$7.90 |
| United Kingdom | Standard Shipping | 3–5 business days | Free | US$9.90 |
| Canada | Standard Shipping | 8–10 business days | Free | US$15.90 |
| Australia | Standard Shipping | 4–7 business days | Free | US$15.90 |
| Taiwan | Standard Shipping | 2–4 business days | Free | US$5.90 |
| Hong Kong | Standard Shipping | 2–4 business days | Free | US$5.90 |
| Macau | Standard Shipping | 2–4 business days | Free | US$5.90 |
All orders are shipped using standard shipping. Delivery estimates do not include our 1–3 business day processing time, weekends, public holidays, customs delays, or carrier-related delays.
Delivery Coverage
United States: We currently ship to all 50 U.S. states and Washington D.C., but we do not ship to Puerto Rico, Guam, other U.S. territories, APO/FPO military addresses, international locations, or Amazon warehouse addresses.
United Kingdom: We currently support delivery to all regions within the UK, including mainland UK and its affiliated islands. However, we do not deliver to UK overseas territories or outlying islands such as the British Indian Ocean Territory, British Virgin Islands, Guernsey, and Jersey.
Outlying Islands: We do not provide delivery to any outlying islands.
Tracking Your Order
After shipment, you will receive a confirmation email with a tracking number. You can track your package via:
Important Notes
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Discount codes may affect free shipping eligibility. For example, if you use a "$20 off" code on a $100 order, reducing the subtotal below $99, shipping fees will apply.
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Address errors: Customers are responsible for ensuring the shipping address is accurate. If a package is returned or lost due to input errors, we will charge a reshipping fee.
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Shipping Issues: Please note that once the package is handed over to the carrier, delivery is managed by them. Not all situations are within our control. Customers are responsible for tracking and receiving their packages.After shipment, it may take 1–2 days for the package to enter air transit. If tracking does not update for more than 3 days, please contact us at support@swift.cn.
Some packages may be inspected by customs, which may cause delays of about 1 week. Please cooperate with customs. If delays exceed 7 days, contact us.
Customers are responsible for incorrect information such as address, phone number, or recipient name. In such cases, refunds will not be issued.
If you notice incorrect information, please contact us immediately with your order number and correct details.
6. Contact Us
For shipping-related inquiries, please contact:
Email: support@swift.cn
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (PST)
We aim to respond within 48 hours.
