Return Policy

Last updated: September 11, 2026

We hope you love your Swift purchase. If something is not right, we are here to help. This policy applies only to orders placed directly through our official online store.

30-Day Return Window

Eligible items may be returned within 30 calendar days of delivery. The return package must be handed to the carrier and receive its first acceptance scan within these 30 days.

Return Eligibility

Returned items must be:

  • Unworn, unwashed, and unused

  • In their original condition and packaging

  • Returned with all original tags attached

  • Free from stains, odors, damage, pet hair, or signs of wear

Items marked Final Sale, gift cards, personalized items, and items that do not meet these conditions cannot be returned for change-of-mind reasons.

How to Start a Return

Email support@swift.cn with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Clear photos if the item is damaged, defective, or incorrect

Please wait for our approval and designated return address before sending your package. Returns sent without approval or to an unauthorized address may be refused.

Return Shipping Costs

For returns due to size, color, personal preference, or change of mind, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.

If we confirm that an item is damaged, defective, or incorrect, Swift will cover the approved standard return shipping cost.

Please use a trackable shipping service and keep your shipping receipt until your refund is complete.

Refunds

Once your return arrives, it will normally be inspected within 1–3 business days. Approved refunds will be issued to the original payment method.

Your bank or payment provider may require an additional 3–10 business days to post the refund. Refunds are based on the amount actually paid after discounts.

Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or style, please place a new order and return the original eligible item for a refund.

Damaged or Incorrect Items

Please contact us within 30 days of delivery if your order arrives damaged, defective, incomplete, or incorrect. Include your order number and clear photos so we can review the issue and provide an appropriate solution.

Contact Us

For return or refund questions, please email:support@swift.cn.We normally respond within 1–2 business days.